Why do I need I IVR?
Modified on: Thu, 30 Mar, 2017 at 3:43 PM
Interactive Voice Response are a necessity for any major business that offers information and also provides means to check details such as account details in banking and other financial transactions. It also provides faster access to the information compared to direct customer support and avoids long waiting and also call drops. In case, no one is available to pick the call, the system can also store contact information so that the lead possibility is not lost.
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